Frequently asked questions

You will receive an Avid survey after move-in, mid year and year end.

Once you take possession you can log on to your Conasys Portal to submit a request. Click the ‘Request Service’ tab on the left, select the room, add a description and a picture. Once all the items have been entered click submit and we will contact you to schedule an appointment.

If you experience a problem while using our platform, email a detailed description of your issue and we will respond as soon as possible. If your issue is urgent, please call Conasys during business hours toll-free at 1.877.744.7547 or email

If it is during business hours call 604.579.0018 or email If the emergency takes place after 4:30pm, on the weekend, or a statutory holiday, contact your Property Management company’s emergency line. This information is located in your homeowner manual.

As defined by the limited warranty, emergency includes situations such as:

  • Total loss of heat when the outside temperature is below 7º
  • Celsius
    Total loss of electricity (Check the breaker before reporting this circumstance to StreetSide Developments or electrician)
  • Total loss of water (Check with your Property Manager to determine if there is any maintenance being done in your community)
  • Plumbing leak that requires the entire water supply to be shut off
  • Gas leak: If you smell gas or hear the flow of escaping gas, follow these steps immediately:
    1. Don’t smoke, light matches, operate electrical switches, use either cell or telephones, or create any other source of ignition
    2. Leave the building immediately; leaving the door open and any windows that may already be open
    3. Get to a nearby phone and call the FortisBC 24-hour Emergency Line at: 1.800.663.9911 or 911 or the fire department emergency number

The health and safety of our homeowners and employees are of the utmost importance. Before any trade or Warranty Technician is permitted in your home, we ask that you answer a few health screening questions. At the beginning of each day, we complete a self-assessment. Employees feeling unwell are not permitted to work. When we are in your home, social distancing measures will be taken and masks will be donned at all times. Our staff is equipped with all the proper protective equipment as well as hand sanitizer and disinfectant wipes.

Extra keys are the responsibility of the homeowner, you may go to any home hardware store (i e. Rona, Canadian Tire, etc.) to make a copy of your keys. Extra fobs can be purchased from your property manager, please contact them directly.

Your strata council will be responsible for defining the guidelines for the use of these parking stalls. For further information contact your Property Manager.

Please email your concerns to your Property Manager and they will assess if the issue is under warranty or a maintenance issue.

Your Strata council sets the rules and confirms any booking requests. A deposit or fee maybe required. Please email your Property Manager.

We're here to help.

If you still have a question,
please email
or call 604.579.0018.