You will receive an Avid survey after move-in, mid year and year end.
Once you take possession you can log on to your Conasys Portal to submit a request. Click the ‘Request Service’ tab on the left, select the room, add a description and a picture. Once all the items have been entered click submit and we will contact you to schedule an appointment.
If you experience a problem while using our platform, email email@example.com a detailed description of your issue and we will respond as soon as possible. If your issue is urgent, please call Conasys during business hours toll-free at 1.877.744.7547 or email firstname.lastname@example.org.
If it is during business hours call 604.579.0018 or email email@example.com. If the emergency takes place after 4:30pm, on the weekend, or a statutory holiday, contact your Property Management company’s emergency line. This information is located in your homeowner manual.
As defined by the limited warranty, emergency includes situations such as:
The health and safety of our homeowners and employees are of the utmost importance. Before any trade or Warranty Technician is permitted in your home, we ask that you answer a few health screening questions. At the beginning of each day, we complete a self-assessment. Employees feeling unwell are not permitted to work. When we are in your home, social distancing measures will be taken and masks will be donned at all times. Our staff is equipped with all the proper protective equipment as well as hand sanitizer and disinfectant wipes.
Extra keys are the responsibility of the homeowner, you may go to any home hardware store (i e. Rona, Canadian Tire, etc.) to make a copy of your keys. Extra fobs can be purchased from your property manager, please contact them directly.
Your strata council will be responsible for defining the guidelines for the use of these parking stalls. For further information contact your Property Manager.
Please email your concerns to your Property Manager and they will assess if the issue is under warranty or a maintenance issue.
Your Strata council sets the rules and confirms any booking requests. A deposit or fee maybe required. Please email your Property Manager.
If you still have a question,
please email firstname.lastname@example.org
or call 604.579.0018.